29bed's Privacy Policy — Your Information Is Safe With Us

1. Introduction

29bed takes your privacy seriously. This Privacy Policy explains what information we collect about you when you use 29bed's website, mobile app, or any of our other services — and how that information is used and kept secure.

By using 29bed, you agree to this Privacy Policy. If you do not agree, please refrain from using our services. For any questions, contact our support team.

2. What information we collect

29bed only collects the information that's necessary. Below is an overview of the types of data we collect and how we collect it:

A) Information You Provide Directly

• Name, email address, mobile number
• Date of birth & national ID number (for KYC verification)
• Address & country information
• Payment account details (Mobile Pay, Nagad numbers, etc.)
• Messages and complaints submitted to support

B) Automatically Collected Information

3. Why We Collect Information

29bed collects and uses your information only for specific, legitimate purposes. The exact reason for each type of data is outlined below:

• Account creation & management: To complete your registration and keep your account secure.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Payment processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your questions and complaints promptly.
• Responsible Gaming: To identify problematic betting patterns and provide appropriate support.
• Service Improvement: To analyze and enhance your experience on our platform.
• Legal requirements: To meet the requirements of regulatory authorities.

4. Data sharing & disclosure

29bed does not sell your personal data. However, limited information may be shared in the following circumstances:

Service Partners

Only the minimum necessary information is shared with payment processors, cloud storage providers, and technology partners. Strict confidentiality agreements are in place with all such partners.

Legal reasons

We may be required to disclose information pursuant to a court order, legal investigation, or regulatory directive. In such cases, we will only provide the specific data requested.

Business transfers

In the event of a company merger or acquisition, user data may be transferred. Advance notice will be provided in such cases.

5. Data Security Measures

29bed uses multi-layered security measures to safeguard your privacy. This isn't just policy on paper — it's actively enforced across every system we operate.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted with 256-bit encryption.
• Password Hashing: Your password is never stored directly — only a secure hash is kept.
• Two-Factor Authentication: Option to enable 2FA for added account security.
• Firewall & DDoS protection: Robust security measures at the server level.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Restricted Access: Staff access is limited strictly to information required for their role.

That said, no online platform can guarantee 100% security. You should also stay vigilant — use a strong password and never share your login credentials with anyone.

6. Cookie Policy

Cookies are small text files stored in your browser. 29bed uses several types of cookies:

• Essential Cookies: Login sessions and security tokens — essential for the service to function.
• Performance Cookies: Page load times and error tracking.
• Preference Cookies: Remembering your language, theme, and other settings.
• Analytics Cookies: Page visit and usage data — collected to improve our services.

You can disable all non-essential cookies at any time through your browser settings. Please note that some features may become limited as a result.

7. Data Retention Period

29bed does not retain your data beyond what is necessary. Below is how long each type of information is kept:

• Account information: For the duration of your active account and up to 5 years after closure.
• Transaction records: Up to 7 years where required by law.
• KYC documents: Up to 5 years after account closure.
• Betting History: Up to 3 years.
• Support Contact: Up to 2 years.

8. Your Rights

29bed respects your data rights. You have the following rights:

To exercise these rights support@29bed.wsto email us. We'll respond within 30 days.

9. Information of minors

29bed is for users aged 18 and above only. We never intentionally collect information from minors.

If a parent or guardian believes their child's information has been collected by mistake, please contact our support team immediately. The data will be promptly deleted and the account will be closed.

10. Policy updates

29bed may update this Privacy Policy when necessary. For significant changes, we will:

• We will post a notice on the website
• We will send a notification to your registered email
• We will display the update date at the top of the page

Continued use of our services after any changes have been made will be considered acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, requests, or complaints, please contact us: